Refund policy

Last updated: November 2, 2026

Returns and exchanges

For eligible, non-custom items, contact gamefacepp@gmail.com within 14 days of delivery to request a return or exchange, and ship the item back within 30 days of delivery.

Include your order number and the reason for your request. Contact us for return instructions before sending an item back.

Items should be returned in their original condition, with included parts and protective packaging where possible. For a change-of-mind return, the buyer pays return shipping and is responsible for any loss in value caused by use or damage beyond reasonable inspection. Original shipping charges are not refundable for change-of-mind returns, except where required by law.

Custom and personalized products

Custom-sized cases, personalized printing, big head cutouts made from your photos, and other products made to your specifications cannot be returned or exchanged for a change of mind.

This does not affect your rights if an item is damaged, defective, incorrect, or otherwise covered by applicable consumer law.

Damaged, defective, or incorrect items

Please contact gamefacepp@gmail.com promptly with your order number and photos of the item and packaging when available. Keep the packaging while we review the issue.

We will work with you on an appropriate repair, replacement, or refund. We cover reasonable return shipping when a return is needed because of our error or a confirmed defect. The change-of-mind return windows do not limit rights that apply by law.

Cancellations and changes

You may request cancellation before your item has shipped by emailing us with your order number.

Contact us as soon as possible about design, size, photo, or address changes; changes may not be possible once production has begun. Orders that have shipped follow the applicable return rules above.

Refunds

We will notify you after reviewing your return or issue and, if approved, issue the refund to the original payment method. Your bank or payment provider may need additional time to post it.

Nothing in this policy limits mandatory consumer rights.