Shipping policy

Last updated: November 2, 2026

Production and dispatch

Production time and carrier transit time are separate. Unless a product page or written quote states otherwise:

• LEGO display cases and stands: generally dispatch in 10–14 days.
• Big head face cutouts: generally dispatch in 1–3 business days.

Business days exclude weekends and public holidays. The time stated on the product page or agreed quote when you order applies to your purchase.

Custom orders may need usable photos, confirmed measurements, or proof approval before production can proceed. We will contact you if missing information or revisions affect your dispatch date. Please review proofs carefully and respond promptly.

Shipping rates and delivery estimates

Available destinations, shipping methods, and charges are shown at checkout. Carrier estimates describe transit after dispatch and are not guaranteed arrival dates unless we expressly agree otherwise.

Expedited carrier service does not automatically shorten production time. Contact gamefacepp@gmail.com before ordering if you have an event deadline or need a rush order; availability must be confirmed.

Tracking and delays

When tracking is available, we send it after shipment is arranged. A label-created notice does not necessarily mean the carrier has received the parcel.

If we cannot ship within the promised time, we will notify you, provide an updated estimate, and offer cancellation with a full refund for unshipped merchandise as required by law. We will obtain agreement to a delay when required.

Address issues and delivery problems

Please check your shipping address before placing an order and contact us immediately about corrections. Changes may not be possible after dispatch.

If a parcel is delayed, missing, damaged, or marked delivered but cannot be found, contact us so we can help investigate with the carrier. Keep damaged items and packaging where possible.

Additional shipping for a customer-requested resend following an incorrect address may apply after we discuss it with you. This policy does not exclude our responsibilities or your rights under applicable law.

International orders

Where international shipping is offered, customs processing may add time. Applicable duties and import charges, and whether they are collected at checkout, depend on the destination and checkout terms. Contact us if anything is unclear before ordering.

Returns and questions

For returns and damaged items, see our Refund Policy.

For shipping questions or order support, email gamefacepp@gmail.com and include your order number.